Infrastructure Services

With the emergence of cloud computing, virtualization, and mobility is forcing enterprises to rethink the way they do business. These challenges are leading to a rethink on how IT infrastructure services are being designed, provisioned, and maintained for both internal and external clients of an enterprise. KnowIT Solutions addresses these areas as an experienced enterprise solution provider offering a suite of specialized services aligned with a strategic approach.

Enterprise architecture is about more than technology—it’s about how your organization operates and the quality of service you provide to your customers. KnowIT Solutions can help you align enterprise architecture with strategic goals to deliver more value to your organization. We are highly adept at finding ways to achieve positive business outcomes more efficiently and cost-effectively.

KnowIT Solutions has the in-depth knowledge and proven experience to help you successfully implement key enterprise architecture technologies. These include Cloud Computing, Service Oriented Architecture (SOA), Web Services and Security Frameworks—all “must-have” technologies for today’s competitive environments. If you’re not completely up-to-speed or have time to spend on understanding and implementing these complex technologies, our IT experts have the necessary expertise to support your efforts.

We review and assess your current technology architecture to find out where it is—and isn’t—creating value for the whole organization. Based on our in-depth IT expertise, knowledge of cutting edge tools and technologies, and insights gained from proven experience and best practices, we identify areas of improvement and provide recommendations to increase your organization’s strategic effectiveness.

Our process results in a practical roadmap that aligns your technical and data architecture with business transformation, using the most cost-effective methods to reach your goals. Our support continues with implementation of the road map and deployment of the technical enterprise architecture, documenting measureable results every step of the way.

Using multiple information technology systems can cause information fragmentation, which impedes the flow of information and an organization’s ability to take action. If you are migrating or upgrading to new technologies, your agency may need to address this common problem.

KnowIT Solutions offers a full lifecycle of Enterprise Information Systems (EIS) capabilities, enabling us to build, manage and implement an optimal solution based on your needs. To ensure rapid results, we use proven Agile Development and Delivery Methodologies. Recognizing that Shared Services is a major initiative in many organizations these days, we can re-use components or specific business solutions that have already been built by other organizations.

Up to date on all the new and emerging technologies, our EIS experts apply their deep domain and functional IT expertise to ensure your system operates effectively and meets all of your critical requirements. Our deployment process is completely transparent to ensure accountability. Built into our delivery methods are proven metric and methodologies to ensure your EIS is well-aligned with your strategic business goals and delivers high performance.

KnowIT Solutions provides world-class Cloud Computing solutions to our clients through a comprehensive host of service and product offerings. We can assist you in assessing your corporation’s cloud computing needs and help you evaluate your current infrastructure (software and hardware) to create a detailed roadmap for migrating to a cloud-based environment.

Utilizing cloud computing to improve your organization’s efficiency, scalability and profitability can be a challenge without the right organization to assist you. KnowIT Solutions provides a team of seasoned technology professionals to help you manage the process. Our consultants have more than 15 years of experience in designing, managing, and deploying large-scale computing infrastructures.

Strategy, design, system migration, and implementation are only a few of the areas where we can provide invaluable expertise. Infrastructure services, cloud application development and system testing are also part of our best practices. Once you are “in the cloud,” KnowIT Solutions can manage and maintain your assets to ensure your mission critical systems are available at all times to your internal and external customers.

Application support and maintenance is a vital ingredient for securing organizational investments in software applications and systems. Organizations invest in support and maintenance to avoid the consequences of application downtime and to ensure the maximum availability and utmost performance of their applications.

Considering that systems exist in complex, heterogeneous environments, supporting customers of enterprise class technology providers is a challenging task. It requires a high level of technical competence and often involves multiple interactions, supported by a structured problem-solving approach.

To address intricate problems arising from these complex ecosystems, KnowIT Solutions offers its Application Support and Maintenance Services through a multi-tiered ITSM-based support model. These services provide end-to-end support for all business critical applications, ensuring uninterrupted service.

Our Support services include call-based resolution as well as ticket management.